Turning complexity into clarity
I design experiences that make complex systems feel clear and connected. By blending empathy with strategic insight, I look across tools, teams, and products to understand how people really work—and then shape solutions that create coherence across the entire ecosystem. I focus on the details, but always with an eye on the larger system, ensuring the products are both usable and meaningful.
TASK MANAGEMENT REDESIGN
Challenge: The workflow and data were tightly coupled in the system, causing confusion and inefficiency for users. I diagnosed the core flaw in the Information Architecture and mapped out a clearer mental model.
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Impact: Redesigned the system’s structure, which led to a 90% reduction in related support calls. By separating workflow and data, the system became easier to understand and use, improving operational efficiency immediately.
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Focus: UX strategy, system architecture, measurable impac
SNAPSHOT VALUES INITIATIVE
Challenge: Addressed a critical data integrity risk within the ESG program by redesigning how snapshot value records are managed.
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Impact: Led the design vision for the Immutable Snapshot Value entity, establishing a governance framework that safeguards compliance and supports ESG reporting. This foundational work positions the platform to expand ESG capabilities strategically.
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Focus: Systems architecture, data governance, strategic design
TABLEAU DESIGN AUDITS
Challenge: The Admin experience lacked consistent standards, creating friction and limiting platform growth.
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Impact: LLed a systemic design audit, producing the Admin Universe Map — a strategic guide for platform consolidation, establishing shared design principles, and laying the groundwork for ongoing governance.
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Focus: Systems audit, design governance, strategic ecosystem mapping
TABLEAU SERVICES MANAGER
Challenge: Fragmented enterprise server administration tools (CLI, web, Windows utilities) created friction and inefficiency. The goal was to unify them into a single, scalable web console.
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Impact: Guided the V1 release by clarifying architecture across multiple engineering teams and rebuilding partnership trust. This established a single source for server configuration, reducing administrative burden and laying the foundation for operational excellence.
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Focus: Systemic integration, legacy consolidation, cross-team leadership
TIMELINES IN OUTLOOK
Challenge: Design a new timeline interaction model for tracking project milestones within Outlook’s calendar.
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Impact: Led the design vision for a patent-winning interaction, creating an intuitive way for users to track projects. This work was recognized with 7 patents or its technical and interaction innovation.
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Focus: Interaction design innovation, core platform vision, patent-winning UX